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Average Customer Review: 4.5 of 5 Total Reviews: 23 CLICK ON THIS LINK - PLEASE WRITE A REVIEW!

  0 of 0 people found the following review helpful:
 
HORRIBLE CUSTOMER SERVICE!! July 3, 2018
Reviewer: GM  
doubt this will get posted but my aunt got terrible, terrible, terrible service!! Glad I'm not a quilter as I would NEVER deal with this place!! Her parcel was shipped to the wrong address and wasn't insured and she pretty much got blamed for the whole incident. This company even accused Canada Post of stealing it!! She was told they would graciously offer her a new shipment then got mad and changed their mind!! Who does that?? Real professional! Even lied to her on the phone and accused her of yelling at one of their employees for half an hour which DID NOT happen!! Being out over $400 stressed my aunt out badly and all she was told was "that's life, get over it"...seriously??!! This company is the least professional company ever, be warned!! But I doubt they will allow this post as they know they are guilty but if they don't I'll post it somewhere else, probably the Better Business Bureau!

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  1 of 1 people found the following review helpful:
 
Great Canadian Store March 2, 2018
Reviewer: Bernedette from Toronto  
Always had excellent service, always had great products, my guild often buys in bulk for ladies who are not computer savvy. Starting buying from this store in 2010 - still buying and recommend to all my friends

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  1 of 1 people found the following review helpful:
 
Excellent Customer Service February 27, 2018
Reviewer: Sandi Bond from Nova Scotia  
This company goes above and beyond what I would expect from an online store.  I phoned them to see if the Apliquick LARGE Scissors 6.5inch were suitable for left handed quilters since I couldn't determine from the info given. I wanted to be sure that I could use them comfortably with my left hand since I'm left handed.  The woman who answered the phone did her own searching and couldn't find the info re this in print anywhere.  Since she couldn't guarantee that they would be suitable (and they are high quality expensive scissors) she had someone in the warehouse test them to see if they could indeed be used comfortably left and right handed.  They said they tried them and they worked and were comfortable.  I just received them today and couldn't be happier with them!!!  Thanks so much for going above and beyond for your customers.  This was my first time ordering from this site but it certainly won't be the last!!!

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  1 of 2 people found the following review helpful:
 
fabric and service January 20, 2018
Reviewer: Marie from Alberta  
The fabric cuts were skimpy. The service was prompt, however, a credit was given for an item no longer in stock without consultation with customer. No refund was offered. It took 3 months to resolve the issue.
Will not order again or recommend to others.

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  3 of 3 people found the following review helpful:
 
Efficient & Just as Described October 12, 2017
Reviewer: Anonymous Person  
I ordered some items that were repackaged to allow for cheaper shipping, which I really appreciate.
Everything was well-priced and just as described when it got here.
Will definitely be a return customer. :)

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