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How do I return an item?


If item is damaged on arrival we need photo proof within 7 days of receiving. Please understand we can not accept issues regarding product 4-6 weeks later, suppliers only accept responsibility if we have proof product was damaged in package on arrival.

RETURN AN ITEM
If for any reason you are not satisfied, simply initiate your product return or exchange within 7 days from receipt of order to receive a full refund (less shipping charges and re stocking charges).

The returned items must be in new and unused condition and in the original packaging.

Returned shipping cost will be at the customer's expense.

Returns


    ALL FABRIC SALES ARE FINAL*
  • Books and Patterns are non-refundable
  • ALL SALE items including sale kits are non-refundable
  • Other regular priced items can be returned with a 15% restocking fee.
  • We are not responsible for any charges which are incurred when a parcel is refused.
  • customers must insure the address is correct, we are always charged by Canada Post if your order is sent back to us.
  • Returned items please let us have a tracking number when you ship items back to us.


  • Sale items are non refundable, Fabric is non refundable, custom made tables are non refundable. DIME snap hoops are non refundable. Please check with store on conditions
Return your package to:

Stitch in the Ditch
637 Burne Avenue,
Kelowna.
V1Y 5P3
British Columbia
Canada