How do I return an item?


If item is damaged on arrival we need photo proof within 7 days of receiving. Please understand we can not accept issues regarding product 4-6 weeks later, suppliers only accept responsibility if we have proof product was damaged in package on arrival.

RETURN AN ITEM
If for any reason you are not satisfied, simply initiate your product return or exchange within 7 days from receipt of order to receive a full refund (less shipping charges and re stocking charges).

The returned items must be in new and unused condition and in the original packaging.

Returned shipping cost will be at the customer's expense.
Please be aware that the items must be unopened,


Returns


    ALL FABRIC SALES ARE FINAL*
  • Books and Patterns are non-refundable
  • ALL SALE items including sale kits are non-refundable
  • Other regular priced items can be returned with a 15% restocking fee.
  • We are not responsible for any charges which are incurred when a parcel is refused.
  • customers must insure the address is correct, we are always charged by Canada Post if your order is sent back to us.
Return your package to:

Stitch in the Ditch
637 Burne Avenue,
Kelowna.
V1Y 5P3
British Columbia
Canada