Our goal is for you to be completely satisfied with your purchase from Stitch in the Ditch.
We stand behind our products. If for any reason you are not satisfied, simply initiate your product return or exchange within 10 days from receipt of order to receive a full refund (less shipping charges). The returned items must be in new and unused condition and in the original packaging. Returned shipping cost will be at the customer's expense.
Please note that we cannot provide refunds for patterns. If there is a problem with your pattern, we will be happy to exchange it for an identical product only. Simply return the item to us as detailed below. We will ship the replacement items to you at no charge.
Call Stitch in the Ditch at 250-448-6806 to obtain an RMA number. Please have your invoice with you when you call.
Our Customer Service hours are 9 AM - 6 PM Pacific Time, Monday through Friday.
All returns must have a Return Material Authorization number (RMA #) clearly marked on the outside of the packaging. Returns will not be accepted without an RMA number.
Pack the item to be returned securely in the original carton.
On the outside of the box, write the RMA number and the appropriate address that was given to you by the customer service specialist.
Make sure that the package is fully sealed before shipping.
We ask that the item be shipped via UPS or insured parcel post. Using one of these methods will allow the package to be traced and also make the credit process go much quicker.
We are not responsible for packages that are lost or damaged.
Return your package to:
Stitch in the Ditch
#2 - 320 ADAMS RD, Kelowna, BC